Remote Teams are a Literal Cheat Code
Building a global remote team for your home service business is a literal cheat code for your business. If you’re like most home service companies, you need an operations manager and a few customer service reps that will cost you at least $200,000 a year in just salaries, nevermind taxes and everything else that comes along with it. Now, what if you could get the same quality (and most cases even better) talent for $50,000 a year?
I know it’s hard to believe and it’s fair to have your reservations but we did it and it’s been an absolute game changer for our business. We went from hiring expensive employees & being overworked to building a remote world class team and having more time than we know what to do with.
Our story is similar to most entrepreneurs - we wanted to build a business that would make money for us while we slept but the reality was quite different. We spent countless hours working for less than minimum wage trying to make the business work and scale so it could run without us. We are also in a unique niche of mobile auto repair where the average job value is low and the service infrequently means we don’t have much money to spend on head office staff.
Due to our operations being more complicated than most businesses, we had to hire talented staff and pay them a decent wage to run our business and it was getting to the point where it wasn’t viable. There were too many unique problems to deal with, issues with parts, customer complaints and everything else that goes wrong in a business.
We initially tried to outsource to a call center to answer our calls but it’s not the same at all. Most call centers work for many different businesses at once and can’t push your company's culture the right way plus they can only really handle calls.
We needed a team to run our business - not just answer calls.
The first thing we did was simplify & automate our operations from how to answer calls, deal with customer complaints, part issues and anything else that can go wrong in the business by building a playbook. Once we got that done we began recruiting staff in Colombia (same time zone helps a lot) and found some incredible talent. We found ex-pats from around the world (Australia, Ireland, Canada etc) to join our team for a fraction of the cost of hiring locally in Canada.
Thanks to the cost savings, we were able to hire a much larger team than we could before so every single process and issue our company could face will be taken care of and nothing will be missed. We no longer miss customer calls, follow up with every customer, and nothing falls through the cracks like it used to. Our NPS went through the roof, our technicians are happier and our revenue doubled while we no longer had to spend any time on the business.
This literally changed the trajectory of our business from a grind every month to a completely hands off machine that continues to grow with minimal effort at a fraction of the cost.
Since we’ve done this and built systems around it - with all our extra time we are now able to help other home service businesses do the same. It can be a complete game changer for your company - and it’s not like hiring a call center to deal with overflow calls - we have our General Manager working remotely and running the entire business for us better than we could.
Book a call with us below and let’s see if we can help with your business so you can spend more time on the beach and less time grinding away.
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